Frequently Asked Questions


What is Archeus Psychological Associates?

Archeus (pronounced ark-e-us) is the name of the vital principle that according to Paracelsians directs and maintains the growth and continuation of living beings. Archeus Psychological Associates, Inc. is a group of independent mental health professionals committed to helping you grow, improve and maintain your life. By working together, our associates can provide a broader range of quality mental health services than is possible when practicing individually. Our goal is to provide exceptional care to help you grow and thrive. If you are a psychologist, psychiatrist, or Marriage and Family Therapist interested in becoming an associate, see what we have to offer by calling Dr. Mark Ingram at 424-271-2933 ext. 13.

How do I enroll for treatment services?

To enroll for treatment services, contact us for an initial phone consultation or email us an inquiry. During the consultation, we will gather some basic information about you and send you an enrollment email containing our Patient Application and Insurance Verification forms, as well as other information you will need to prepare for your appointment. To avoid delays in your treatment, please submit the application and verification forms as soon as possible, and no later than 48 hours prior to your appointment. If we do not receive this information from you at least 48 hours prior to your appointment, we will need to reschedule your appointment until after we have received the information and verified your insurance benefits.

What is your payment policy?

Payment or copayment for service is due at the beginning of each session. For some programs or services, full payment must be made at the beginning of treatment. For these programs you will be given the full cost upfront so there are no unanticipated charges later. More info on our payment policy can be found here.

You require patients to provide a credit card number. does this mean I must pay with my credit card?

No. You are not required to pay for services with your credit card, except in the instance indicated below. We accept credit card payments as a convenience to our patients. You may pay for services by cash, check, credit card, debit card or HSA card.

As insurance against non-payment for services, we require all patients to maintain a valid credit card number on file. Should you accrue a balance that you have not made arrangements with us to pay, we will charge your credit card the outstanding balance. This may include not paying for services at the time of treatment, cancellations, no-show charges and any balances due to insurance non-payments after treatment ends. We have found that allowing an account to accrue a large balance interferes with treatment and can have a detrimental impact on our ability to help our patients. If you are uncomfortable with this policy, we understand. In this case you may want to find a provider who has a policy that is more acceptable to you.


What is your cancellation policy?

If you provide 24 hours or less notice that you will be canceling, or simply do not show for the appointment, you are responsible for the standard fee (insurance fee if using insurance). You can avoid a cancellation fee if we are able to reschedule your appointment to another time during the same week. Rescheduling is subject to your therapist's schedule availability. You are never charged if we must cancel an appointment. Canceling two appointments consecutively or excessive cancellations (2 or more a month) may result in your regular appointment time being reassigned and not scheduling appointments for you more than 24 hours in advance.

Do you accept HMO insurance plans?

We accept many HMO and PPO plans. Our providers individually choose the insurance programs in which they participate. For specific insurance information for each provider visit your providers information page. You should always verify your mental heath benefits coverage before you seek treatment, in order to avoid unnecessary expenses.

I have a PPO plan and you are not in my insurance network. Will you accept my insurance payments?

We accept most PPO plans. Usually, if your insurance pays 70 percent of our standard fee we will accept your insurance payment and your normal copay for services—the same as you would pay an in-network provider. We will even submit the claims for you whenever possible saving you the hassle of submitting them yourself. Our providers individually choose the insurance programs in which they participate, therefore, each providers policies may vary. You should always verify your mental heath benefits coverage before you seek treatment to avoid unnecessary expenses.

What is a Patient Portal Account and how do I set mine up?

Your Patient Portal account allows you to log into our EHR software to view your scheduled appointments, change demographic data such as your address and insurance information, view documents related to your treatment, send secure email messages and take testing measures which may be assigned as part of your treatment.

To sign up, you will receive an email containing a link and instructing you to create an account. It is important that you do so as soon as possible as the link will expire in 24 hours. If you fail to do so, we will need to issue a new link. If testing measures are assigned to you, you will receive an email 48 hours prior to your appointment to log in an complete them. Please do so BEFORE your appointment. For convenience you can complete the measures on your computer, iPad or mobile phone.